Technical Support

Technical inquiry Form

We will make efforts to answer your inquiries as soon as possible, but we might take some time to address or we might not be able to answer depending on the contents of them.
Please understand that your inquiries on weekends or our holidays will be responded to on the next business day or later.

Given Name/First Name *
Family Name/Last Name *
Full Company Name *
E-mail Address *
E-mail Address（confirm） *
Address 1
Address 2
Postal Code
Country/Region *
Phone number
Product name *
Sophia Support Service(SSS) number
Subject *
Comments *	About an inquiry of a product problem : - What kind of problem occurred? How did you operate the equipment when the problem occurred? - What are the contents of the error messages if displayed? - Did the problem occur when ICE didn’t plug in the target-board? - Did the problem occur when you started to use the product? Or was there no problem when you started to use it? - How often did the problem occur? (always, sometimes etc) Inquiries or questions about Sophia Support Service (SSS): - Please let us know when you need the repurchase, renewal or lost of the registration. - If you need to update your registered information, please fill in the changes.